Refund Policy

Last updated 25 September 2026.

If your job becomes a ticket

Some jobs need a person to look at them. If that happens, we tell you plainly and a person will look at it within three business days. You'll get an email when they do, and your job page keeps working in the meantime. If a ticket sits unattended for 6 days, the system automatically refunds you in full and closes the job — you don't need to chase us, and nothing on your system is touched in the meantime.

Get Back In

If we genuinely cannot reach your system from outside your house, you get a full refund. No argument.

If you upgraded and we didn't use it

Moving up a tier is a second payment for the difference between the two prices. If none of the fixes that payment unlocked were applied to your system, that upgrade payment is refunded in full on request — the tier you started on is unaffected, and so is the work already done under it.

When there's no refund

If we can reach your system but find nothing that needs fixing, you still receive your full written report of what we checked — that's the job delivered, so there's no refund for that outcome.

How refunds are paid

Refunds are returned to the original card you paid with, via Stripe, within Stripe's usual processing timeframe.

How to ask for a refund

Reply to your job email, or write to [email protected], and tell us what happened.

Your rights are unaffected

Nothing in this policy limits any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.